1. Are your candles non-toxic?

   Indeed, we proudly utilize candles made from 100% all-natural soybean wax. Furthermore, our scents are meticulously crafted using a variety of innovative blends, and they are completely free from phthalates. As an added touch, our candles feature eco-friendly crackling wooden wicks.

2. How quickly will my order ship?

We prioritize prompt shipping for all orders, striving to dispatch them within 24 hours from Monday to Friday. Orders placed on weekends will be shipped on the following business day.

Presently, all orders are shipped via USPS Priority Mail from our Dayton, Ohio location. You will be provided with a tracking number for your order once it is processed.

By default, our packages are not set to require a signature for delivery. If you prefer to have your order require a signature, kindly include this request in the "notes" section during checkout.

3. My candle is tunneling, what can I do?

It is crucial to ensure that during the initial burn, your candle completely melts the wax to the edges of the jar. This process typically requires approximately two to two and a half hours. If you extinguish the candle before the wax reaches the edge, it will result in tunneling. To resolve tunneling, you can light the candle and place a piece of aluminum foil with a hole in the center over the jar. This will enhance the heat surrounding the jar and facilitate the melting of accumulated wax. However, it is important to periodically check and remove the foil once the remaining wax has fully melted. Caution should be exercised as the foil will become hot.

4. My candle will not stay lit, why is that?

There may be a few reasons for that! Some helpful information to know is:

• The wick is too far above the surface of the wax when the candle is initially lit. Solution: Make sure the wick is trimmed to be no longer than 1/4" above the wax.

• Wooden Wicks do need some attention and tending to before each burn. Solution: Be sure to gently snap off the ash or burnt wood along the top edge of the wick and then light up as usual.

• If when burning the candle for a long period of time you notice the flame height getting too low, it may be necessary to tap off any excess ash or burnt wood along the top of the wick. The flame will then return to its proper optimal height.

5. Do you wholesale your products?

Yes, we do! To join our list of wholesale partners, please contact us.

6. Do you offer any discounts on large orders?

Yes. For more information on bulk pricing and quantity price breakdowns, contact us. Examples of large orders we accommodate are:

• Candles as wedding favors.

• Candles as a gift to your clients or vendors.

• Candles to burn in your salon/spa/hotel.